Trusted Experts for Achieving Your Growth
Strategy Goals Faster and with Greater Confidence

Here's How We Can Help You

VisionEdge Marketing

Solving your most difficult problems needed to drive growth, create value, and improve performance. But don't take our word for it, see what our customers have to say!

Loading Quotes...
View Customer Case Studies

Industries & Customers We Serve

Technology, Cybersecurity, Communication & Computing
Supply Chain, Logistics & Transportation
Financial & Professional Services
Medical Devices & Bioscience
Manufacturing

The #SmartBusiness Blog

Customer Effort Measure – A Leading Indicator of Competitive CX

Developing a customer effort measure for each step in the customer buying journey and tracking it over time enables you to find and fix breakpoints, ultimately improving CX. A customer effort score (CES) measures how much effort (easy or hard) it takes for customers to interact with your organization. Create a CES score in 4 steps and use it as a meaningful leading indicator of customer experience and impacts customer satisfaction, retention, and loyalty.

Tuesday, February 7th, 2023

Subscribe to the Blog

 

Are you fully achieving your growth goals?

 

Download this FREE guide to find out whether bringing in an external expert may be the best option to achieve your growth targets and 5 ways external experts speed your results.

 

Signs You Need an External Expert Guide

  • This field is for validation purposes and should be left unchanged.