Embrace the Value of Analytics to Differentiate Customer Experience
Delivering a stellar customer experience is necessary to thrive in an increasingly competitive market. Learn 7 steps to harness analytics to build a customer-focused data-driven strategy that increases customer and business value.
Read moreIt’s All About the Value Proposition to Successfully Compete | What’s Your Edge?
Rebecca Woan, founder of Chartwell Insurance Services, leveraged a strong value proposition and customer-centric strategy to differentiate the firm from competitors, and empowered employees to deliver exceptional customer service. The result. A thriving boutique firm that successfully competes with larger players, strong customer loyalty and solid growth.
Read moreAre Random Acts Costing You Money, Time, and Growth?
Are random acts standing in the way of your organization’s success—syphoning time and money away from what really matters? Learn 5 ways to break free from this cycle to generate better business outcomes and smarter growth.
Read moreEngineer Customer-Centric Processes for Better Service Quality and Growth | What’s Your Edge?
Christina Porter, President of Stallergenes Greer Canada, reveals how process reengineering, customer-centric strategies, and transparent communication helped rebuild trust, improve customer experience, deliver service quality, and achieve operational excellence
Read moreDoes Achieving Your Growth Strategy Require a Tweak or Transformation?
History is littered with examples of companies that failed miserably or saw success when deciding whether tweaking or transformation was required as part of their growth strategy. Since you want to land in the latter group, discover insights about timing and a framework around how to make this important decision.
Read moreMeasure the Value of Your Data via Time to Insights and Time to Decisions
Being more profitable and productive in a faster timeframe is something any business leader seeks. Realizing insights faster (time to insights) and making decisions quicker (time to decisions) are how you can assess your entire investment from raw data to decision. Discover how to make these calculations to measure the value generated from your data.
Read moreAI And Machine Learning: Changing Dashboards for the Better
AI, machine learning, and adaptive metrics make your dashboards an even stronger decision-making and performance management too. Learn the benefits of embracing these and 6 steps to incorporate them into your dashboards.
Read moreHow Boards and C-Suites Can Align to Drive Customer-Centric Growth | What’s Your Edge?
Mark L. Vincent discusses how boards of directors (BOD) and C-Suite members must collaborate to drive customer-centric strategies. He expounds on the importance of strategic alignment, crafting data-driven narratives, and balancing long-term goals with short-term performance. Gain insights into how governance and metrics can help foster sustainable growth and customer success.
Read moreRecent Posts
- Embrace the Value of Analytics to Differentiate Customer Experience
- It’s All About the Value Proposition to Successfully Compete | What’s Your Edge?
- Are Random Acts Costing You Money, Time, and Growth?
- Engineer Customer-Centric Processes for Better Service Quality and Growth | What’s Your Edge?
- Does Achieving Your Growth Strategy Require a Tweak or Transformation?