Elevate Your Business with a Customer-Centric Growth Workbook

Exceed customer expectations by staying ahead of the curve.

Look inside the workbook.

Purchase Details: 

  • Price: $155
  • 4th Edition (updated 2023) 
  • Pages: 64 
  • Format: Interactive PDF 

About the Author.

With a rich background spanning over 25 years and supporting 300+ companies, Laura Patterson is a luminary in accelerating growth across a variety of global industries. She crafted this best-practice workbook to empower businesses, large and small, to drive exceptional results. Why reinvent the wheel? Laura's models provide cost-effective solutions that you can use repeatedly. Take advantage of the opportunity to leverage her expertise and accelerate your journey towards customer-centric growth.

How this workbook will help you

In a dynamic market environment, the expectations of customers constantly evolve. Competitors are keen to seize any advantage in your markets, but there's a way to stay ahead. This Customer-Centric Growth Plan Workbook empowers you to create a measurable, customer-focused growth plan. Delve into this workbook and revolutionize your approach.

Transforming Your Business, One Step at a Time:

Customers demand excellence, and they won't wait for incremental progress. This workbook ensures you:

  1. Establish clear, measurable customer-centric business outcomes, objectives, and strategies 
  2. Define performance targets and help establish the metric chains to lay the foundation for a performance management dashboard
  3. Create an outcome-based budget that connects critical tasks to your growth plan
  4. Connect critical tasks to specific plan levels and understand their impact

Store Policy: 

All sales are final for all products. Please review you purchases carefully prior to payment. Once you complete your purchase, you will not be able to return that item for a replacement or refund.

VisionEdge Marketing has a no cash refund policy. No monetary refunds will be given for any reason, though alternative refunds may be offered, such as store credit or exchanges.

Should you purchase a Accelance® on a monthly subscription and choose to cancel your subscription, the cancellation will become effective at the end of the following business cycle.


If you have any questions concerning our store return policy, please contact us at:


customer-centricity, customer experience, customer loyalty, customer retention, customer segmentation, strategic planning, operational excellenceCustomer-centricity is the Only Way to achieve sustainable, profitable growth.


Expand customer-centricity throughout your organization to:

        • Improve the conversion of data into actionable and relevant insights
        • Create a strategic plan that connects data to outcomes
        • Achieve operational excellence via enhanced processes and measurement

Download your copy today to accelerate growth and best your competition.

3 Success Factors for Your Customer-Centric Journey

  • This field is for validation purposes and should be left unchanged.