Free White Paper: "Bring Your A-Game to a Customer Empowered Market" and our "CustomerDNA" Infographic

"Creating customer engagement increases customer value. A GallupPoll found that customers who are fully engaged represent a 23% premium in terms of share of wallet, profitability, revenue, and relationship growth compared to customers who are not engaged."

What you WON’T get from this white paper and infographic – the same old, same old

Peter Drucker coined the phrase customer-centricity in1954. Since then, we have been bombarded by content focused on customer-this and customer-that. Seven decades later, meeting the expectations of empowered customers is still not in the DNA of all businesses.

Clearly something different is needed.

customer-centric customer-centricity measures customer marketing metrics frameworks smart business models customer engagement customer service customer experience customer support customer success

What you WILL get from this white paper and infographic

This white paper and infographic provide customer-centricity framework and best-practices, including:

• 3 activities and actions to take.
• 6 approaches and strategies to employ.
• 3 vital customer-centricity metrics to measure.
• 7 signals that you may be off your A-Game.
• 5 steps to get it back.

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What you will learn from this white paper

The purpose of this 15-page white paper and CustomerDNA infographic is to help you grow, and better compete on customer-centricity, by helping you:
1. Increase customer share of wallet, lifetime value, and referral and advocacy rates.
2. Identify and close gaps in our customer-centric processes and culture.
3. Better measure customer-centricity to adapt strategies.

“I love your articles and advice – I feel like everything you write is thought-provoking and actionable.” – Marcie, Marketing Director, Technology industry.

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