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September 2019

How Scenario Analysis Will Improve Your Customer Experience

September 16 - September 18
Hynes Convention Center

Anticipation is essential for any company striving to be more agile. How can you improve your ability to anticipate? By becoming more adept at using the concept of scenario analysis. Scenario analysis is a valuable data and analytics tool every company can use to help hone their skills at anticipating and preparing for a variety of business situations and outcomes, including customer experience. Using case studies from our customer base this session explores how to employ scenario analysis to help…

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