Have an FAQ about the VisionEdge Marketing (VEM) site  or our company are answered here. Find some of the most common questions and answers here. Should you have a question that isn’t addressed here, please drop us a line and we will reply to you directly.

FAQs Regarding the VisionEdge Marketing Site

1. How do I register with the site? Why do I need to do this?

2. How do I log-in?

There are several ways to log-in once you are registered user. You can use the log-in button on the site at any time.  If you have forgotten your password, you can request it to be resent. You will need to know your log-in ID to complete this request. Your log-in allows you access to all the White Papers and  Customer Case Studies to support your  accountability, alignment, analytics, agility, and assessment efforts.  You do not need a log-in to access published articles.

3. What do I receive when I subscribe to VisionEdge Marketing Newsletters?

Each month VisionEdge Marketing publishes one complementary newsletter that highlights new resources designed to accelerate your marketing excellence and performance management initiatives. As a subscriber you may also receive a limited number of, (around 12 PER YEAR), promotional messages. We promise not to flood your inbox.

4. What can I download and how?

Your log-in allows you access to all the White Papers and Customer Case Studies to support your accountability, alignment, analytics, agility, and assessment efforts.  If you don’t have a log-in, register using the online form.

5. How can I/we contribute to the #SmartBusiness Blog

Guest contributors are welcome on our VisionEdge Marketing #SmartBusiness blog.  Learn how to submit contributed content.

FAQs Regarding VisionEdge Marketing

1. What types of companies typically use VEM services?

The companies who typically benefit from our work are marketing and selling to other businesses as opposed to consumers. They are of all sizes from sole proprietor to Fortune 500 companies and can be product or services companies. What these companies have in common is focus on growth, customer-centricity, data-derived decisions, operational excellence, and performance improvement.

2. When is a company most likely to use VEM services?

Three types of organizations gravitate toward VisionEdge Marketing:

1. Companies who have picked all the low hanging fruit and exhausted their personal rolodexes and realize they need to go beyond personal selling to grow and achieve their business goals.
2. Companies who have made initial strides in their data, measurement and reporting efforts and need to move these efforts forward.
3. Companies who want to take a more data-driven customer-centric approach to their business.

3. How do you help these companies grow?

Our services focus using data, analytics, process, customer-centric strategies and operational excellence.  When it comes to accelerating growth, it is typically a question of acquiring the right data and conducting the right analysis to foster strategic decisions.  In these instances, we help customers  know more about what the customer and market needs and wants, how their offer addresses the pain points of business, how to segment the market, who to target in the market, their buying process and criteria, and how to improve the customer experience.

When it comes to improving business performance, we help customers improve alignment, ensure investments and activities can be connected to business results, select the right metrics, construct an actionable dashboard, engineer processes to operate as a Center of Excellence.

4. What is a typical engagement and how long does it take?

Most of our engagements fall into one of these categories:  Data-driven market and competitive research, customer satisfaction and experience research and mapping, market and customer segmentation, positioning and competitive differentiation, product/solution adoption, customer journey and experience mapping, and mesurement and dashboards, data to insights, and operational excellence. These engagements range from 4-6 weeks to 4-6 months depending on the scope of work.

5. How does a company work with you?

We prefer to work on a project basis as opposed to a retainer, and to keep your investment manageable, we have developed a set of proven and repeatable frameworks.  All of our work from SmartStart Services ™  to Avantage® for segmentation, our patented Accelance ® application for planning and measurement, to our consulting engagements are designed to help you achieve results.

6. Who works on the business?

We have a very talented team of experienced marketers. Our Practice Leads all have decades of relevant experience and proven track records with senior staff supporting them.

7. As a pioneer and trusted authority in the area of marketing performance measurement and management we have a number of core competencies

1. Adoption of best practices associated with performance management: Alignment, Accountability, Automation, Analytics and Assessment
2. Creating outcome-based measurable plans to accelerate organizational success
3. Defining and engineering data, measurement, and reporting processes and the development of dashboards
4. Helping marketing teams hone their analytical and measurement skills through professional development
5. Marketing workflow mapping and process improvement
6. Marketing technology adoption

8. What are VEM workshops?

VisionEdge Marketing is committed to helping organizations upskill their people. Our workshops address specific initiatives in play at many of the organizations we serve, such as positioning, messaging, customer journey mapping, touch point effectiveness, etc.

FAQs Regarding the VisionEdge Marketing Store

1. What is available in the VEM Store?

A number of our customers prefer to work independently and at their own pace, so VisionEdge Marketing created affordable tools to support this approach. Books, Workbooks, Research as well as Online Tools are available to support your Marketing measurement, marketing planning, marketing operations, and sales and marketing alignment.

2. How do I buy and pay?

As with any online store, select and add your items to the shopping cart.  When you are ready to check out, review your purchase and commence the payment process. VisionEdge Marketing only accepts credit cards for purchase, and uses authorize.net and Sucuri to protect your payment transaction. No payment information is retained on the site. We do not accept POs, invoices, or PayPal through the site.

3. How do I receive my purchase?

With the exception of Metrics in Action, all items on the site are delivered electronically. You will receive a notification upon receipt of your payment with instructions on how to download your item. All the tools are software as a service. Upon receipt of your payment you will receive notification via email on how to begin using the tool you purchased. Purchases of Metrics in Action are fulfilled by our publisher; when you select the book, our site will redirect you to their payment portal.

4. What is the refund policy?

Refunds for cancellations will only be made within 24 hours of the purchase, and ONLY as long as no electronic documents have been downloaded or products have been physically shipped. Refunds must be requested in writing. The refund will total full amount of purchase less the credit card service fees for the both the purchase and refund, and a cancellation service charge.

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