metrics, measures, customer value, customer centricity, growth, referrals, retention, advocacy, customer effort

Quantifying Customer Value: Metrics That Matter for Long-Term Growth

Businesses that quantify customer value gain a strategic advantage—so it’s time to start measuring as a way to become more customer-centric. We share five metrics for quantifying customer value, three common mistakes to avoid, and why it’s so important to take a systematic approach to ensure you drive long-term growth.

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analytics, insights, CX, customer-centric, customer journey, customer journey map, customer insights, metrics, KPIs, measures,

Embrace the Value of Analytics to Differentiate Customer Experience

Delivering a stellar customer experience is necessary to thrive in an increasingly competitive market. Learn 7 steps to harness analytics to build a customer-focused data-driven strategy that increases customer and business value.

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customer-centricity, value proposition, customer experience, employee empowerment, service quality, customer retention, customer loyalty, innovation in insurance, customer-centric strategies, competitive differentiation

It’s All About the Value Proposition to Successfully Compete | What’s Your Edge?

Rebecca Woan, founder of Chartwell Insurance Services, leveraged a strong value proposition and customer-centric strategy to differentiate the firm from competitors, and empowered employees to deliver exceptional customer service. The result. A thriving boutique firm that successfully competes with larger players, strong customer loyalty and solid growth.

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random acts, strategy, , performance management, measures, data, insights, business outcomes, process, alignment

Are Random Acts Costing You Money, Time, and Growth?

Are random acts standing in the way of your organization’s success—syphoning time and money away from what really matters? Learn 5 ways to break free from this cycle to generate better business outcomes and smarter growth.

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customer-centric, process optimization, data-driven decision-making, operational excellence, customer experience, growth strategies, mergers and acquisitions, business transformation, process reengineering, customer trust, process, service quality, growth

Engineer Customer-Centric Processes for Better Service Quality and Growth | What’s Your Edge?

Christina Porter, President of Stallergenes Greer Canada, reveals how process reengineering, customer-centric strategies, and transparent communication helped rebuild trust, improve customer experience, deliver service quality, and achieve operational excellence

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performance improvement, performance management, transformation, growth strategy

Does Achieving Your Growth Strategy Require a Tweak or Transformation?

History is littered with examples of companies that failed miserably or saw success when deciding whether tweaking or transformation was required as part of their growth strategy. Since you want to land in the latter group, discover insights about timing and a framework around how to make this important decision.

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data, data-driven, decision-making, insights, analytics, measures, Time to Insights/TTI, Time to Data/TTD, value

Measure the Value of Your Data via Time to Insights and Time to Decisions

Being more profitable and productive in a faster timeframe is something any business leader seeks. Realizing insights faster (time to insights) and making decisions quicker (time to decisions) are how you can assess your entire investment from raw data to decision. Discover how to make these calculations to measure the value generated from your data.

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AI-enhanced, ML, adaptive metrics, decision-making, dashboards

AI And Machine Learning: Changing Dashboards for the Better

AI, machine learning, and adaptive metrics make your dashboards an even stronger decision-making and performance management too. Learn the benefits of embracing these and 6 steps to incorporate them into your dashboards.

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